TERMS AND CONDITIONS
Casino and/or Bingo Room Terms
Last updated: 13 Feb 2019
These Rules, Terms and Conditions apply to, and are binding upon you if you participate at the Casino and/or Bingo Room and/or Poker Room.
These Rules, Terms and Conditions replace any pre-existing Rules, Terms and Conditions that appeared on this Casino and/or Bingo Room/Poker Room Website. In these Rules, Terms and Conditions:
- "Account" means a unique Account that has been issued to you by the Casino and/or Bingo Room and/or Poker Room.
- "Agreement" means these Rules, Terms and Conditions;
- the "Casino and/or Bingo Room" means the Casino and/or Bingo Room situated at the Casino and/or Bingo Room Website and owned and/or operated by us;
- "Casino Group" means collectively all the online casinos proprietary to us; including, but not limited to, Bayton, Baytree, Seabrook and Selbourne
- “Casino and/or Bingo Room Website” means our online bingo website and/or Bingo Room at www.gigglebingo.com and such other top-level domains or sub-domains that we may stipulate from time to time
- "Charge-back" means when you, or a credit card issuing bank, or any other third party payment solutions provider effects a reversal of charges in relation to your credit card or third party deposit transaction;
- "Closed Account Player" means a player who has a Closed Player Account;
- "Closed Player Account" means an Account that has been closed, deregistered or excluded by either us or you;
- "Inactive Account" means a Player’s Account which has not recorded any login and/or logout for a period exceeding 12 (twelve) consecutive months without the requirement of any financial transaction;
- "Dormant Player" means a player who has a Dormant Account;
- "Guest Player" means a Player who utilizes free-play Casino and/or Bingo Room credits with no monetary value to place wagers at the Casino and/or Bingo Room;
- "Participate" means, without limitation, any of the conduct described in 4.1.1 to 4.1.7 below and visiting the Casino and/or Bingo Room and/or Poker Room Website and/or playing any games offered by the Casino and/or Bingo Room and/or Poker Room at the Casino and/or Bingo Room and/or Poker Room and/or utilizing the Casino and/or Bingo Room or Poker Room and/or Casino and/or Bingo Room Website and/or the Software in any manner whatsoever;
- “Payment Service Provider” means a 3rd party with whom we have an arrangement to process money transfers.
- "Player/s" mean(s) a Real Player and/or a Guest Player and/or a Dormant Player and/or a Closed Account Player;
- "Real Player" means any player who has registered an Account at the Casino and/or Bingo Room and/or Poker Room;
- the "Service" means the availability to, and provision of Software that enables you to play at the Casino and/or Bingo Room and/or Poker Room using the Internet or your mobile phone;
- "Software" means any software owned by or licensed to us that must be downloaded in order for you to participate at the Casino and/or Bingo Room and/or Poker Room and/or any Flash Games versions of the software that do not need to be downloaded;
- We/us/our means, in the case of Canadian players, Baytree Limited and in the case of players from elsewhere in the world, Bayton Ltd (C41970), a Maltese registered company with registered address at Villa Seminia, 8, Sir Temi Zammit Avenue, Ta Xbiex XBX1011, which are the owners and operators of the casino and poker room website and its group companies.
- Bayton Ltd is authorized and licensed by the Malta Gaming Authority. License Numbers MGA/B2C/145/2007 (issued 1st August 2018)
- Baytree Limited is authorized and licensed by the Kahnawake Gaming Commission, License number: 00812 (issued: 3rd August, 2016)
- For users in Canada, all transactions between the Player and Baytree Limited take place in Canada where the principal servers are based. The Player's gaming contract is with Baytree Limited. Baytree Limited is the company who provides the gaming services to the Player.
- For users elsewhere, all transactions between the Player and Bayton Limited take place in Malta where the principal servers are based. The Player's gaming contract is with Bayton Limited. Bayton Limited is the company who provides the gaming services to the Player.
- "Your Jurisdiction" means the jurisdiction in which you are domiciled, reside or work.
1 Your Participation at the Casino and/or Bingo Room and/or Poker Room
1.1.1 Participation at the Casino and/or Bingo Room and/or Poker Room is at your sole option, discretion and risk.
188.8.131.52 Internet Gambling may be illegal in the jurisdiction / country in which You are located or residing. The Casino does not intend to enable You to contravene applicable law. You are responsible for any gaming activity and You are also responsible for ensuring that You are not contravening any law or legislation prohibiting gaming online. Before relying on any information contained on the Website you should consult the rules in your jurisdiction. The Casino excludes to the fullest extent lawfully permitted all liability for any use of the Website, whether the service is moderated or not. You are solely responsible for ascertaining whether it is legal in Your Jurisdiction to participate at the Casino and/or Poker Room.
184.108.40.206 The Casino cannot open accounts, or process bets or financial transactions, for individuals residing in Australia, Andorra, Austria, Belgium, Czech Republic, Denmark, France & Outlying Territories, Baden-Württemberg and Lower Saxony (Niedersachsen) states in Germany, Hong Kong, Iran, Israel, Italy, Myanmar, North Korea, Philippines, Portugal, Romania, Singapore, Slovakia, South Africa, Spain, USA & Outlying Territories, Taiwan, Turkey, Hungary and United Kingdom. The Casino reserves the right to amend the list of countries from which it will not open accounts, or process bets or financial transactions from time to time at its sole discretion.
1.1.3 You may only participate at the Casino and/or Bingo Room and/or Poker Room if it is legal for you to do so within Your Jurisdiction.
1.1.4 In addition to the provisions of 1.1.3 above, you may only participate at the Casino and/or Bingo Room and/or Poker Room if you have attained the legal age of majority within Your Jurisdiction.
1.1.5 We do not warrant the legality of your participation at the Casino and/or Bingo Room and/or Poker Room in terms of the laws of Your Jurisdiction.
1.1.6 We have the right to request you to furnish us with proof of your identity and age as a condition precedent to us allowing you to participate at the Casino and/or Bingo Room and/or Poker Room.
1.1.7 You hereby authorize us and our designated agents in rem suam, as and when we require, to confirm your identity and your right to use the monies that you wager at the Casino and/or Bingo Room and/or Poker Room.
1.1.8 You may not open and maintain more than one account at any point in time.
1.1.9 Funds and/or Casino and/or Bingo Room and/or Poker Room credits may not be transferred between Casino and/or Bingo Room or Poker Room accounts belonging to the same player or third parties.
1.1.10 The Casino and/or Bingo Room and/or Poker Room at its discretion reserves the right to pay any winnings in Euros, irrespective of the currency the player’s account has been registered in or the bet was placed.
1.1.11 We have the right to verify the account information at any time and suspend the account pending adequate verification.
1.1.12 Players who withdraw a sum of money that is 5 times or more greater than their lifetime deposits across the Casino and/or Bingo Room Group will liable for detailed game and play review and only be able to withdraw their winnings at a sum of €4,000 per week. The remaining amount will be placed back in the player's account until such time that they are eligible for a further withdrawal. This clause will only be applied at the discretion of Casino and/or Bingo Room management. All progressive wins are exempt from this clause.
1.1.13 You agree to receive communications from the Casino and/or Bingo Room Group and their marketing agents.
1.1.14 The Casino and/or Bingo Room does not allow players to gamble on credit.
1.2 Your Warranties
1.2.1 You warrant and represent, and we enter into this Agreement on the basis of such representations and warranties, all of which are material at the time of your entering into this Agreement and throughout the currency hereof, that you:
220.127.116.11 are legally able to participate in the Casino and/or Bingo Room and/or Poker Room within Your Jurisdiction;
18.104.22.168 are an "adult", having attained the age of majority within your Jurisdiction;
22.214.171.124 shall not allow any third party (in particular, but without limitation, any minor/s) to, directly or indirectly, use your Account/s that you hold at the Casino and/or Bingo Room and/or Poker Room, utilize the Software or accept a prize from the Casino and/or Bingo Room and/or Poker Room;
126.96.36.199 have furnished us with personal details that are valid, accurate and complete in each and every respect and that you shall advise us immediately via email should such details change;
188.8.131.52 are the true and lawful owner of the monies that you wager at the Casino and/or Bingo Room and/or Poker Room and/or that you are duly and properly authorized to utilize such monies for the aforementioned purposes;
184.108.40.206 shall not deposit nor wager any monies at the Casino and/or Bingo Room and/or Poker Room that are derived in any manner whatsoever from illegal activities contemplated in 1.6 below;
220.127.116.11 shall pay all monies owed to the Casino and/or Bingo Room and/or Poker Room and in respect of payment shall not charge-back, and/or deny or reverse or countermand any such payments; and
18.104.22.168 have read and understood these Rules, Terms and Conditions.
22.214.171.124 participate at the Casino and/or Bingo Room on an individual basis and for personal entertainment only (that is, Not in a professional sense or in concert with other Player(s) as part of a club, group, etc.)
1.2.2 If you breach the warranty contained in clause 1.2.1 above, all transactions placed by you shall be null and void and you shall forfeit any winnings accrued to you as a result of such transactions and/or participation.
1.3 Refusal to Register, Deregistration, Exclusion & Suspension
1.3.1 We may refuse to register you as a player or elect to deregister and exclude you or suspend you as a player from the Casino and/or Bingo Room and/or Poker Room at any time and for any reason whatsoever.
1.3.2 You acknowledge hereby that the Casino and/or Bingo Room and/or Poker Room is not obliged to give you prior notice of its decision to refuse, deregister or exclude or suspend you, nor to furnish you with any reasons for such decision.
1.4 Consequences of Deregistration, Exclusion or Suspension
1.4.1 If we deregister or exclude or suspend you from the Casino and/or Bingo Room and/or Poker Room we shall have the right to:
126.96.36.199 withhold payment to you of any contested funds whether such contested funds are deposits, refunds, bonuses, free monies, Casino and/or Bingo Room and/or Poker Room credits, payouts or the like; and/or
188.8.131.52 exclude you from all or any other Casino and/or Bingo Rooms and/or Poker rooms in the group of Casino and/or Bingo Rooms of which the Casino and/or Bingo Room/Poker Room is a member; and/or
184.108.40.206 solely determine what criteria you shall have to meet in order to establish a New Account at the Casino and/or Bingo Room and/or Poker Room; and/or
220.127.116.11 in the case of fraudulent, illegal or similar misconduct by you or failure by you to pay any sums due to us:
18.104.22.168.1 furnish any relevant information about you to an intra-group database recording such mischief and, if necessary, hand over your account details to a collections agency for the recovery of any sums that you owe us. You hereby irrevocably authorize us to do so in our absolute discretion, and/or
22.214.171.124.2 have forfeited to us any contested funds that may be derived by you from fraudulent, illegal or similar misconduct.
1.5 Dormant Accounts & Dormant Bonus Balances
1.5.1 It is recorded that the provisions of this Clause 1.5 only apply if all of a Real Player's Accounts at the Casino and/or Bingo Room Group constitute Dormant Accounts.
1.5.2 Any credit balance standing to an Inactive Player’s Account may, in the Casino's sole and unfettered discretion, be handled by the Casino and/or Poker Room as follows:
126.96.36.199 an administration fee equivalent to 5 Euros of such credit balance shall be levied monthly thereon and deducted there from until the earlier of:
188.8.131.52.1 the credit balance being reduced to zero; or
184.108.40.206.2 the Inactive Account becoming active; or
220.127.116.11.3 30 months after the Player’s Account becomes a Dormant Account (under regulation 39)
1.5.3 If no transaction has been recorded on a player’s account for thirty (30) months, the Casino and/or Bingo Room shall remit the balance in the accounts to the player, or if the player cannot be satisfactorily located, to the Authority (under regulation 39).
1.5.4 Notwithstanding meeting any play through requirement, in our sole and absolute discretion, you may lose any bonuses and winnings derived from such bonuses if such moneys remain unused by you at the Casino and/or Bingo Room for a period of six months from the date on which such bonus(es) were awarded. For the purpose hereof all Loyalty points awarded shall be construed to be Bonuses
1.6 Money Laundering
1.6.1 It is recorded that some jurisdictions have strict laws on money laundering that may impose an obligation upon us to report you to the federal or local authorities within such jurisdictions if we know, suspect or have reason to suspect that any of your transactions, amongst other things, involve funds derived from illegal activities or are intended to conceal funds derived from illegal activities or involve the use of the Casino and/or Bingo Room and/or Poker Room to facilitate criminal activity
1.6.2 If we have knowledge or suspicion envisaged in 1.6.1 above we may:
18.104.22.168 immediately suspend, deregister or terminate your Account at the Casino and/or Bingo Room and/or Poker Room; and/or
22.214.171.124 at our sole discretion, not refund to you any funds held in such Account; and/or
126.96.36.199 exclude you from all or any other Casino and/or Bingo Rooms and/or Poker Rooms in the group of Casino and/or Bingo Rooms of which the Casino and/or Bingo Room and/or Poker Room is a member; and/or
188.8.131.52 furnish any relevant information about you to an intra-group database recording such mischief. You hereby irrevocably authorize us to do so in our absolute discretion.
1.6.3 We reserve the right to report you to the aforementioned federal or local authorities should we, in our absolute discretion; determine that we are obliged, by law, to do so.
1.6.4 In order to assist in the prevention of money laundering:
184.108.40.206 no cash shall be accepted to fund any Account at the Casino and/or Bingo Room and/or Poker Room;
220.127.116.11 no substantial and/or exceptional withdrawals individually and cumulatively shall be made unless notarized facsimile copies of the following are received:
18.104.22.168.1 most recent bank statement for the bank account from which your wagers have been paid;
22.214.171.124.2 a copy of a government issued photo identity document, i.e. driver's license; current and valid passport, identity card, etc
126.96.36.199.3 a copy of a utility bill no older than 3 months clearly reflecting your registered address and name, i.e. most recent bank statement gas or electricity bill, etc
1.7.1 If, whilst playing at the Casino and/or Bingo Room and/or Poker Room, you win a sum of money or any other prize regarded by the Casino and/or Bingo Room and/or Poker Room as worthy of publicity, you agree to make yourself available for any event of such a nature arranged by the Casino and/or Bingo Room. The Casino and/or Bingo Room will do its utmost to protect your privacy at all times.
1.7.2 Without derogating from the generality of clause 1.7.1 above, you hereby grant us the right to use your first name in any publicity about your win mentioned above and to use a picture of a model in your stead.
1.8 Your consent
1.8.1 Telephone calls may be recorded or monitored for quality and/or security purposes. By using this service, you are consenting to the recording or monitoring thereof.
1.8.2 We may collect and record all internet communications, details of transactions you carry through the site and details of your visits to the site.
1.8.3 In registering a Practice or Real account, you hereby consent to us contacting You through any and all means of communication (whether in written or verbal form and including, but not limited to email, telephone and SMS) in respect of matters relating to Your account. To unsubscribe to any or all forms of communication, please contact us directly.
1.8.4 If you unsubscribe, or have previously unsubscribed, from our general promotional materials, you will still receive business related communication. Please allow 3 working days to be removed from our mailing lists. Should you have any questions regarding any of the 'legalese', please contact us and we will be happy to assist you.
2 The Service
2.1 The Service and the Software are provided "as is". We make no warranty or representation, whether express or implied, in relation to the satisfactory quality, fitness for purpose, completeness or accuracy of the Service or the Software.
2.2 We shall not be liable for computer malfunctions, failure of telecommunications service or Internet connections nor attempts by you to participate in games by methods, means or ways not intended by us. You are solely responsible for any telecommunications devices and services utilised by you to participate at the Casino and/or Bingo Room.
2.3 We cannot guarantee that the Service will never be faulty but we will correct reported faults as soon as we reasonably can. If a fault occurs you should report the fault by email or in writing to Customer Support.
2.4 Although we shall take all reasonable measures to ensure that the Software and files are free from computer viruses we cannot and do not guarantee that the Software and files are free of such problems. It is your responsibility to protect your systems and have in place the ability to reinstall any data or programs lost due to a virus.
2.5 We may temporarily suspend the whole or any part of the Service for any reason at our sole discretion. We may, but shall not be obliged to, give you as much notice as is reasonably practicable of such suspension. We will restore the Service, as soon as is reasonably practicable, after temporary suspension.
2.6 In the event of a Casino and/or Bingo Room and/or Poker Room system malfunction all bets are void.
2.7 In accordance with clause 4.2 below, we will not be liable to you for any loss that you may incur as a result of such suspension or delay.
2.8 It is the sole responsibility of the player to account and report relevant taxes on winnings that might be applicable in their jurisdiction.
3 Shared Environments
We may impose any limits or conditions that we, in our sole discretion, deem fit on any persons who open or attempt to open Accounts at the Casino and/or Bingo Room and/or Poker Room where such Accounts originate from environments where computers are, or the environment is shared.
4 Indemnity & Limitation of Liability
4.1 You indemnify and hold harmless the Casino and/or Bingo Room and/or Poker Room, its directors, officers, employees, shareholders, agents and affiliates, the ultimate parent and parent companies of the Casino and/or Bingo Room and/or Poker Room and any of its subsidiaries against any and all costs, expenses, liabilities and damages (whether direct, indirect, special, consequential, exemplary or punitive or other) arising from any participation by you at the Casino and/or Bingo Room and/or Poker Room. The nature of your participation shall include, but not be limited to, inter alia:
4.1.1 visiting, use or re-use of this Casino and/or Bingo Room and/or Poker Room Website;
4.1.2 use or re-use of any materials at, or obtained from, this Casino and/or Bingo Room and/or Poker Room Website or any other source whatsoever;
4.1.3 entry, use or re-use of the Casino and/or Bingo Room and/or Poker Room Website server;
4.1.4 facilitating or making a deposit into your Account at the Casino and/or Bingo Room and/or Poker Room;
4.1.5 wagering or gaming at the Casino and/or Bingo Room and/or Poker Room;
4.1.6 acceptance and use of any win or prize at or from the Casino and/or Bingo Room and/or Poker Room;
4.1.7 use or re-use of the Casino and/or Bingo Room and/or Poker Room software, whether downloaded from the Casino and/or Bingo Room and/or Poker Room Website or by any other means or through any other medium.
4.2 In no circumstances whatsoever shall the Casino and/or Bingo Room and/or Poker Room, its directors, officers, employees, shareholders, agents and affiliates, the ultimate parent and parent companies of the Casino and/or Bingo Room and/or Poker Room and any of its subsidiaries be liable to you in contract, tort, negligence or otherwise, for any loss or damage howsoever arising from any cause whatsoever, whether direct or indirect, or for any amounts whatsoever (even where we have been notified by you of the possibility of such loss or damage).
4.3 Upon confirmation of money transfer from us to the Payment Service Provider, we shall not be liable for any damages, loss or cost suffered or incurred by a Player (including any damages, loss or costs suffered or incurred as a result of a failure to pay or delay in payment).
4.4 The Casino and/or Bingo Room and/or Poker room, its directors, officers, employees and shareholders shall not be liable for any acts or omissions of or advertisements published by third party advertisers and marketers.
5 Promotions, Competitions and the Cash-Back Program
5.1 It is recorded that the Casino and/or Bingo Room and/or Poker Room shall, from time to time, offer certain promotions, competitions and a cash- back program and that these competitions, promotions and cash- back program may have separate terms, conditions and rules that are competition, promotion or cash- back program -specific.
5.2 These Rules, Terms and Conditions apply to any competition, promotion and cash- back program.
5.3 In the event of a conflict between these Rules, Terms and Conditions and the promotion, competition and/ or cash- back program -specific Rules, Terms and Conditions, the promotion, competition and/ or cash- back program -specific Rules, Terms and Conditions (as applicable) shall prevail but only to the extent that the Rules, Terms and Conditions conflict with one another.
5.4 The Casino and/or Bingo Room and/or Poker Room Casino and/or Bingo Room reserves the right to exclude players from taking part in any promotion in its sole discretion. Promotions are for limited time only and the Casino and/or Bingo Room reserves the right to terminate any Promotion at any time without prior notice.
5.5 The Loyalty Program is offered at the discretion of Casino and/or Bingo Room and no correspondence shall be entered into by the Casino and/or Bingo Room with regard to any aspect of the Loyalty Program (including, without limitation, the crediting or debiting of Loyalty Points to a Player’s Account, the ratio of Loyalty Points to Casino and/or Bingo Room Credits awarded and a Player’s eligibility or lack thereof in participating in the Loyalty Program). The Loyalty Program can be withdrawn from a Players Casino and/or Bingo Room Account without notice.
5.6 The Casino and/or Bingo Room is a member of the Casino and/or Bingo Room group. You may not claim a Bonus at the Casino and/or Bingo Room if (1) prior to opening an Account at the Casino and/or Bingo Room, you have opened an Account at any other online Casino and/or Bingo Room within the Casino and/or Bingo Room Group and claimed such a Bonus from such other online Casino and/or Bingo Room and (2) having claimed such Bonus from the other online Casino and/or Bingo Room within the Casino and/or Bingo Room Group, wagered such previously claimed Bonus and initial deposit less than 100 times at the online Casino and/or Bingo Room granting you such Bonus. Under no circumstances shall you be eligible for more than one sign- up bonus at the Casino and/or Bingo Room and/or Poker Room even if you are able to open multiple Accounts thereat (in, for example, different currencies or languages). If your Account at the Casino and/or Bingo Room has been credited with a sign- up bonus for which you (in our sole and unfettered discretion) are ineligible, the Casino and/or Bingo Room shall retrospectively void such sign- up bonus and any winnings received by you after the sign- up bonus has been credited to your relevant Accounts.
5.7.1 Any winnings from no purchase required offers as well as free spins will be subject to a 50x wagering requirement in order for the bonus money there from to be transferred into the cash balance. Specific game play-through is standard as per Promotion - specific Terms and Conditions. In the event that a Player has a positive cash balance after the 50x wagering requirement is complete and such Player attempts to make a withdrawal, the withdrawal will be capped at 100 Casino and/or Bingo Room Credits (in the Player’s currency of play) and the remaining cash balance will be forfeited.
5.7.2 If you do not want any Bonus which has been deposited into your account by the Casino and/or Bingo Room then you are entitled to request that it be reversed out of your Casino and/or Bingo Room account, subject to no Play Through having taken place on Bonus, the initial deposit and/or associated Sign-Up Bonus. You can do this by contacting Customer support by email or live chat. If any part of the Bonus has been used, then the Bonus may not be removed from your account (either by means of withdrawal or a request to the support staff) until the Play Through Requirement associated with the Bonus has been met.
5.7.3 Where a Sign-Up Bonus has been granted to you, subject to you being required to have met all wagering requirements, you will be limited to a maximum withdrawal value of 6 times your first deposit amount and any remaining balance will be forfeited. This clause will only be applied at the discretion of Casino and/or Bingo Room management. All progressive wins are exempt from this clause.
5.8.1 Before any withdrawals are processed, your play will be reviewed for any irregular playing patterns. In the interests of fair gaming, equal, zero or low margin bets or hedge betting, shall all be considered irregular gaming. Other examples of irregular game play include but are not limited to, placing single bets equal to or in excess of 30% or more of the value of the bonus credited to their account, until such time as the wagering requirements for that bonus have been met. For the purposes of this rule, a bet is defined as one roulette spin or one dealer's dealt hand in any table game, or one deal in any Video or Power Poker game (this includes Multi-Hand/Play games). Any double or gamble shall be considered a new bet. Should the Casino and/or Bingo Room deem that irregular game play has occurred; the Casino and/or Bingo Room reserves the right to withhold any withdrawals and/or confiscate all winnings.
5.8.2 The Casino and/or Bingo Room reserves the right to decide in its sole discretion which activities constitute "irregular play" and to withhold any withdrawals where irregular play has occurred.
5.8.3 In the event that the Casino and/or Bingo Room believes you are abusing or attempting to abuse a bonus or other promotion, displaying irregular betting behaviour, or you are likely to benefit through abuse or lack of good faith from a gambling policy adopted by Us, the Casino and/or Bingo Room Group may at its sole discretion, deny, withhold or withdraw from you any bonus or promotion, or rescind any policy either temporarily or permanently, or terminate your access to the Services and/or block your account. In such circumstances, the Casino and/or Bingo Room shall be under no obligation to refund to you any funds that may be in your accounts other than your original deposit amounts.
5.8.4 If you are found to be in breach of the warranty contained in clause 1.2 above, the Casino and/or Bingo Room reserves the right, in its unfettered discretion, to void any winnings and confiscate any balance in a Casino and/or Bingo Room
6 General Bonus System Rules
Giggle Bingo may give you both Bingo Bonus money (BBz) and Casino Bonus money from time to time. These two separate bonuses can only be used in their respective games, i.e. Bingo Bonus money can only be used to play bingo games, and Casino Bonus Money can only be used to play casino games.
Once any relevant terms and conditions are met, you may request a withdrawal from your cash balance. However neither your BBz nor your Casino Bonus money can be withdrawn, but you can withdraw the winnings from any game that you play with your BBz or your Casino Bonus money.
6.1 Bingo Bonus Money (BBz) Rules
Giggle Bingo will award BBz for a variety of different reasons however
attach some rules to these BBz:
6.1.1 Any player who wants to withdraw all or part of a cash deposit will forfeit all of their BBz. This policy does not apply to the withdrawal of Progressive Jackpot winnings.
6.1.2 Your Bingo Bonus Account is made up of your Cash Balance and your Bingo Bonus Balance, with which you can play bingo games. Wagering on Bingo games will be deducted from this account. These balances are displayed in the bingo lobby and the bottom left corner of the bingo game you are playing.
6.1.3 BBz can only be used to buy tickets once all money in your cash balance has been exhausted.
6.1.4 BBz do contribute to the total jackpot per game, and you can buy tickets using your BBz and win the total cash jackpot just like any other game.
6.1.5 BBz can never be withdrawn from your Bingo Bonus balance.
6.1.6 Winnings derived from BBz, Free Tickets, Free Spins or any other Bonus granted are not eligible for withdrawal, until you have made a cash deposit
6.1.7 Players will be required to complete wagering requirements before being eligible to withdraw winnings from tickets purchased with BBz. Wagering Requirements for the 10 Free sign on BBz and the 4 x sign on deposit offer - will have a wagering requirement of 5 x times. Wagering requirements for any other BBz will have a wagering requirement of 5 x times of any bonus funds awarded. Casino play in any games except roulette, video poker, craps, blackjack or pai gow will also contribute to meeting this wagering requirement at a rate of 10%.
6.1.8 Only if you have made a recent deposit at Giggle Bingo are you eligible for any promotions and chat game BBz prizes.
6.1.9 Players can pre-buy bingo tickets using BBz, however please note that a limit may apply to the number of tickets available per game when using bonus funds.
6.1.10 Players must use their BBz bonuses within 3 weeks of them being awarded, failing which any BBz balances remaining after this will expire.
6.2 Casino Bonus Money Rules
Giggle Bingo also has a Casino Bonus System:
6.2.1 In addition to your “Bingo Account” you are given a “Casino Account” where you can receive casino bonus money to play the casino games.
6.2.2 All casino games can be wagered with your cash balance, no BBz may be used to play casino games.
6.2.3 Wagering on casino games will be deducted from your cash balance and casino bonus balance – this amount will be displayed as ‘Real Credits’ in the bottom left of the casino game you are playing.
6.2.4 A breakdown of your casino account balance will be available in the Giggle lobby under balance summary.
6.2.5 Your Casino Account has play-through requirements – once all play-through requirements are met, the casino bonus is released into your cash account.
6.2.6 Any bonus credited to your casino account is subject to play-through of 50 times.
6.2.7 The Giggle Bingo Banking page will clearly display a breakdown of your casino balance and your cash balance – all outstanding play-through requirements will be displayed here. All withdrawals are restricted to your cash balance only; the withdrawal page will clearly indicate the balance in your Casino Bonus balance which will be forfeited if you continue with the withdrawal.
6.3 Grumpy Granny rules
The Grumpy Granny mini-game is activated automatically when you have collected the achievements required and offers you a chance to win a Cash, Tickets to future Bingo games or Casino spins.
To play Grumpy Granny you will need to activate the Granny to fire a yarn of wool at the neighbouring house.
The aim is to knock down as many walls and release as many Bingo balls as possible.
Depending on the level of damage, you could win different prizes.
Winnings are paid directly into your cash, tickets, or casino spins balance.
Only one attempt is available per game.
If you close the Grumpy Granny window before activating Granny, you can launch the game at a later stage, before the campaign expiry date.
You cannot earn towards further Grumpy Granny games until you have claimed your play.
Immortal Romance Bingo is excluded from the Grumpy Granny promotion
7 Rules of Play
7.1 In addition to these Rules, Terms and Conditions certain Rules of Play and FAQ’s shall apply to you and be binding upon you in respect of your participation at the Casino and/or Bingo Room and/or Poker Room.
7.2 You hereby agree to be bound by the aforementioned Rules of Play and FAQ’s as if they were specifically incorporated into these Rules, Terms and Conditions.
7.3 In the event of a payout being left in play on a Video Poker game, the Casino reserves the right to collect and subsequently credit the Player’s balance with that amount
7.4 Winnings may be confiscated when a player has self-excluded themselves from gambling at other casinos due to gambling addiction/problems.
7.5 The casino reserves the right to confiscate any funds that may have been left in-play on any game (Excluding Video poker) for 90 days or longer.
8 Payment / withdrawals
8.1 The Casino reserves the right to ask You for verification documents upon registration and / or prior to processing financial transaction. This includes, but is not limited to:
- Proof of income (if applicable)
- Copy of photographic identification documents, such as a Passport or Drivers License
- Documents confirming residence such as a bank statement or utility bill no older than 3 months.
- Proof of ownership for any payment method used to deposit or withdraw funds (if applicable)
8.2. The Casino reserves the right to run credit checks on all Cardholders with third party credit agencies on the basis of the information provided on registration.
8.3. It is the Cardholder's responsibility to retain copies of transaction records and Website policies and rules. It is also the Cardholder's responsibility to know the laws concerning online gambling in the country of domicile.
8.4. Any withdrawals that are made by bank wire or cheque will only be payable to the name used when registering with the site and if a debit or credit card has been used to deposit funds the name must correspond to the name registered on the card. There may be charges incurred for withdrawals. Funds must be withdrawn with the same method used for depositing, up to the amount of the deposit. Please note that any withdrawals may experience a slight delay due to our identity verification process.
Note: in accordance with regulations established by our Regulators, the Casino is required to verify a player's identity upon a withdrawal of €2,000 or more (or the equivalent value of the player's chosen currency).
8.5. Updating or adding additional payment details may only be done by contacting Player Services.
8.6. Players who withdraw a sum of money that is 5 times or more, greater than their lifetime deposits across the Casino Group will liable for detailed game and play review and only be able to withdraw their winnings at a sum of €4,000 per week. The remaining amount will be placed back in the player's account until such time that they are eligible for a further withdrawal. This clause will only be applied at the discretion of casino management. All progressive wins are exempt from this clause.
8.7. Winnings are added in the selected currency for Your account to the cleared balance of Your account. Should You wish to withdraw some or all of Your balance You may select how much You wish to have paid back. The maximum withdrawal amount per 24-hour period is GBP10,000 or currency equivalent. If there are any concerns or queries regarding the collection of winnings, please email us directly.
9 Responsible Gambling/Gaming
9.1. Gaming is supposed to be fun but can be addictive. We promote responsible gaming by:
- Enabling the blocking / suspension of accounts upon request
- Allowing You to contact one of our Player Support Representatives or click through to one of the links provided in the Responsible Gaming page.
9.2. For full details about the Group's Self-Exclusion Policy, please refer to the Responsible Gaming Page
9.3 Although every effort will be made to action your request via email within a reasonable period of time please bear in mind there may be a slight delay to action. The casino is not liable for losses due to pending communications.
For queries requiring immediate attention please contact Customer services via live chat.
10 Intellectual Property
10.1. We hereby grant you a revocable, non-exclusive, non-transferable right to use the Casino and/or Bingo Room and/or Poker Room Website and the Software and all content derived from the Casino and/or Bingo Room and/or Poker Room Website and the Software, including copyright and all intellectual property rights therein, in connection with the Service in accordance with these Rules, Terms and Conditions.
10.2. You acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all material or content supplied as part of the Casino and/or Bingo Room and/or Poker Room Website and the Software shall remain at all times vested in us or our licensors. You are permitted to use this material only as expressly authorized by us or our licensors.
10.3. You acknowledge and agree that the material and content contained within the Casino and/or Bingo Room and/or Poker Room Website is made available for your personal non-commercial use only and that you may download such material and content onto only one computer hard drive for such purpose. Any other use of such material and content is strictly prohibited. You agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit, tamper with, or create derivative works of such material and content.
11.1.1 The Casino and/or Bingo Room and/or Poker Room may, without notice to you, amend, alter, delete, interlineate or add to ("Changes") these Rules, Terms and Conditions, the promotion or competition-specific Rules, Terms and Conditions or Rules of Play at any time whatsoever.
11.1.2 These Changes shall become effective, and you shall be bound by these Changes, immediately upon their posting on the Casino and/or Bingo Room and/or Poker Room Website.
11.1.3 You agree to regularly review these Rules, Terms and Conditions, promotion or competition-specific Rules, Terms and Conditions and the Rules of Play regularly in order to assess whether any changes have been made.
The Casino and/or Bingo Room and/or Poker Room’s employees, subsidiaries and affiliates connected to any referral programs linked to the Casino and/or Bingo Room and/or Poker Room, advertising or other agencies, licensees, licensors, distributors and their other associated or affiliated companies or, in the case of individuals, the immediate family of such individuals, are not eligible to participate at the Casino and/or Bingo Room and/or Poker Room as a Real Player.
If any part of these Rules, Terms and Conditions is deemed unlawful, void or for any reason unenforceable, then that part shall be deemed to be severable from the rest of these Rules, Terms and Conditions and shall not affect the validity and enforceability of the remaining provisions of these Rules, Terms and Conditions. In such cases, the part deemed invalid or unenforceable shall be amended in a manner consistent with applicable law to reflect, as closely as possible, our original intent.
No indulgence granted by the Casino and/or Bingo Room and/or Poker Room to you should be construed as a waiver of any of our or the Casino and/or Bingo Room and/or Poker Room’s rights in terms of these Rules, Terms and Conditions.
11.5 Third Parties
Unless otherwise expressly stated, nothing in these Rules, Terms and Conditions shall create or confer any rights on any persons not party to these Rules, Terms and Conditions.
We reserve the right to transfer, assign, sub-license or pledge, in whole or in part, any of the rights and obligations granted to or imposed upon us by these Rules, Terms and Conditions. You may not transfer, assign, sub-license or pledge any of the rights and obligations granted to or imposed upon you by these Rules, Terms and Conditions.
11.7 Whole Agreement
Unless the context otherwise indicates, these Rules, Terms and Conditions set out the entire agreement between us and supersede all prior oral or written agreements, arrangements or understandings between us. You acknowledge that you are not relying on any representation, agreement, term or condition that is not set out in this Agreement.
In this Agreement the headings are used for convenience only and shall not affect its interpretation. References to persons shall include incorporated and unincorporated persons; references to the singular include the plural and vice versa; and references to the masculine include the feminine.
11.9 Government of Malta
This Casino and/or Bingo Room and/or Poker Room is regulated by the provisions of the Gaming Legislation, Ordinances and Regulations of and issued by the Mohawk territory of Kahnawake in the case of Canadian players, and the Government of Malta in the case of players from elsewhere in the world. Canadian players acknowledge and agree that we may be bound (and shall be entitled) to disclose certain information about you and your account to the Kahnawake Gaming Commission in terms of such laws and regulations. Players from elsewhere in the world acknowledge that we may be bound (and shall be entitled) to disclose certain information about you and your account to the Maltese Gaming Authorities in terms of such laws and regulations.
11.10 Applicable Law & Jurisdiction
The validity, construction and performance of this Agreement shall be governed by Maltese law and shall be subject to the non-exclusive jurisdiction of the Maltese superior courts to which the parties hereby submit, except that a Party may seek an interim injunction in any court of competent jurisdiction.
11.11 Limitation of Actions
You hereby agree that any legal proceedings to enforce any claim that you may have (if any) against the Casino and/or Bingo Room and/or Poker Room shall be initiated by you within a period of 6 (six) months of the cause of action arising (the "Prescription Period"); failing which you hereby forever waive and abandon any right that you may have to enforce such claim after the Prescription Period and confirm that on the expiry of the Prescription Period the said claim shall be void, waived and abandoned in law.
These Rules, Terms and Conditions may be translated into many different languages. If there is any discrepancy between the English language version of these Rules, Terms and Conditions and any other language- version of these Rules, Terms and Conditions in the meaning and interpretation of any of the provisions of these Rules, Terms and Conditions, the meaning and interpretation of the provisions under the English language version shall prevail.
11.13.1 Entrance into the tournament is limited to one per person per Casino and/or Bingo Room account. If Player’s open multiple accounts they will not be eligible for an entry per account. Entry is only available once per Player and/or per environment where computers are shared and/or per e-mail address. Only one Alias is permitted per Player per tournament.
11.13.2 Upon withdrawal, any winnings from the Tournament Free Rolls prior to a cash deposit will be capped at 100 Casino and/or Bingo Room Credits (in the Player’s currency of play) and the remaining cash balance will be forfeited.
11.14 Complaints and disputes
Any customer who has any concerns, questions or complaints regarding the Casino or regarding a settlement should contact Customer services via live chat, email. Customers with unresolved complaints may raise a formal complaint within 6 months of the issue occurring.
To ensure Your complaint/concern is dealt with promptly please email the following email address and include the following information:
-Your Username/ Account number
-First and Last name
-Detailed Explanation of complaint/concern
-Any other information specific to the complaint/concern including any evidence (If applicable)
Please send the above information to Complaints@playersupportcenter.com
Alternate Dispute Resolution (ADR)
Should You not reach an agreement with us after completing our complaints process, you may refer the matter to one of our ADR providers
If you are an existing Casino account holder please include your username/account number/alias, Name, Surname and contact information in all correspondence.
These Terms and Conditions are personal to you, and are not assignable, transferable or sub licensable by you except with our prior written consent. We reserve the right to assign, transfer or delegate any of our rights and obligations hereunder to any third party without notice to you.
11.16 Business Transfers
In the event of a change of control, merger, acquisition, or sale of assets of the company, your player account and associated data may be part of the assets transferred to the purchaser or acquiring party. In such an event, we will provide you with notice via email or notice on our web site explaining your options with regards to the transfer of your account.
12 Mobile Casino
When playing on the Mobile Casino the following additional terms shall apply:
12.1 Network Operator and Other Charges
You are solely responsible for any connection, use or other charges levied by your network operator when you register to play the Games, download the Software, place Bets or communicate with us. These charges shall form no part of any Bets placed.
You (the Player) are solely responsible for any telecommunications devices, networks, GPRS, Internet access services and other consents and permissions required in connection with your use of the Casino.
12.3 Special Provisions for the O2 Mobile Subscribers
If you are an O2 subscriber please note that the following additional terms apply to you:
You hereby acknowledge that:
12.3.1 You shall not access or use The Service if you are roaming in a jurisdiction which does not permit gambling or betting services, and
12.3.2 We do not act as agent or representative of Cellectivity; Cellectivity is not a party to any contract with you for use of the Service.
- THE GROUP
- WHAT INFORMATION WE COLLECT?
- HOW WE USE THE COLLECTED INFORMATION?
- WITH WHOM WE SHARE INFORMATION?
- INTERNATIONAL TRANSFER OF INFORMATION
- THIRD PARTY TRACKING TECHNOLOGIES
- THIRD PARTY SERVICES
- RETENTION OF PERSONAL INFORMATION
- YOUR RIGHTS
- HOW WE KEEP YOUR INFORMATION SECURED
- HOW TO CONTACT US
Cityviews group includes the following companies:
- In the case of Canadian players, Baytree Limited is authorized and licensed by the Kahnawake Gaming Commission, License number: 00812;
- In the case of players from elsewhere in the world, Bayton Ltd (C41970), a Maltese registered company with registered address at Villa Seminia, 8, Sir Temi Zammit Avenue, Ta Xbiex XBX1011, which are the owners and operators of the casino and poker room website and its group companies.
WHAT INFORMATION WE COLLECT?
We collect two types of information from our Users:
- Personal Information
The first type of information is information that identifies or may reasonably identify an individual reasonable effort (“Personal Information”). Personal Information which is being gathered may consist of the following:
- Registration details: When you open an account and register to use the Services, you will be asked to provide us certain details about yourself, such as: first and last name, email address, gender, birth data, physical address, ID number, phone number, occupation, etc.
- Governmental-issued ID: In certain instances, you will be required to provide a copy of a governmental-issued ID, for identity verification process. Please note that this information is required for certain features of our Services.
- Payment information: In order for you to enjoy all of the functions of the Services (e.g. place bets, perform purchases, play in tournaments, etc.), payment information will be collected from you, such as your credit card number and bank account details.
- Voluntary information: We also collect information which you provide us voluntarily. For example, when you respond to communications from us, communicate with us via email or share additional information about yourself through your use of the Services, such as on the chat feature and in games.
- Device information: We collect specific types of connection details and information with regard to your device, software or hardware that may identify you, such as: device’s unique identifiers (e.g. UDID, IMEI, MAC address), browser fingerprinting, IP address and geo-location data.
- Telephone calls: We record or monitor telephone calls for customer support, training and/or security purposes.
- Social networks: When you register through your social network account (such as your Facebook account), to use the Services or connect your player account with such account, we will have access to basic information from your social network account, such as your name, birthdate, profile picture and friends' list, as well as information you made publicly available on such account.
- Information we collect from third parties: We collect Personal Information from third party service providers, such as information about your credit history from credit agencies and other financial information which is relevant to the provision of the Services, as well as information which is gathered in order to verify your identity and prevent fraudulent or illegal activity.
- Non-personal information
The second type of information is un-identified and non-identifiable information pertaining to a User(s), which may be made available or gathered via the User’s use of the Services (“Non-Personal Information”).
Non-Personal Information which is being collected consists of technical information and aggregated usage information, and may contain, among other things, the User’s operating system, type of browser, screen resolution, browser and keyboard language, the User’s ‘click-stream’ and activities on the Services, the period of time the User visited the Services and related time stamps, etc.
For avoidance of doubt, any Non-personal Information connected or linked to any Personal Information shall be deemed as Personal Information as long as such connection or linkage exists.
Types of Non-personal Information we collect from or about you:
- Technical information: In order to enhance the functionality of the Services and to provide you with a better user experience, we collect technical information transmitted by your device, including certain software and hardware information (e.g. the type of browser and operating system your device uses, language preference, access time and the domain name of the website from which you linked to the Services; etc.).
- Gameplay information: We record game play information including, amongst other things, your deposits, bets, bonuses, game session duration and your high scores. We may also share and publish such information through any of our Platforms.
- Device and connection information: If you download the Software to your device, we may collect information from the particular device you are using, for security and fraud detection and prevention purposes. For example, we may gather information with regard to other software which is running simultaneously with the Software for detecting if you are using software which is associated with fraudulent activity (e.g. robots, malware, etc.) or checking if the connection you are using is via a VPN or proxy.
- Analytics information: We collect information about your use of the Services, such as applications' usage, log files, user activity (e.g. pages viewed, the amount of time spent on particular pages, online browsing, clicks, actions, etc.), time stamps, alerts, etc. This information is collected for amongst other things troubleshooting errors and bugs as well as for research and analytics purposes about your use of the Services.
The Services are not designed or directed to persons under the age of 18 or persons under the age of legal consent with respect to the use of the Services of any jurisdiction, whichever is higher (“Legally of Age”). If you are not Legally of Age, you should not download or use the Services nor provide any Personal Information to us.
We reserve the right to access and verify any Personal Information collected from you. In the event that we become aware that a user who is not Legally of Age has shared any information, we may discard such information. If you have any reason to believe that a minor has shared any information with us, please contact us.
HOW WE USE THE COLLECTED INFORMATION
We use your Personal Information for the purposes listed below:
- To set up, manage and update your account;
- To provide and operate the Services (such as for betting and payment processing);
- To communicate with you and to keep you informed of our latest updates to our Services and special offers;
- To market our Services (see more below under “Marketing”), as well as to serve you advertisements, including behavioral advertising;
- To conduct analytics, statistical and research purposes, in order to improve and customize the Services to your needs and interests (such as by compiling aggregated reports about the usage of certain features of our Services);
- For Customer Relationship Management purposes, and to support and troubleshoot the Services and to respond to your queries;
- To enable us to further develop, customize and improve the Services based on Users’ common preferences and uses;
- To provide you with a responsible gaming environment;
- To communicate with your and to process any of your requests to exercise your User Rights;
- To identify and authenticate your access to certain features of the Services;
- To detect and prevent fraudulent and illegal activity or any other type of activity that may jeopardize or negatively affect the integrity of the Services, including by identifying risks associated with your activity on our Services;
- To investigate violations of our policies and User Agreement as well as enforce our policies and the User Agreement;
- To investigate and resolve disputes in connection with your use of the Services; and
- As required by law or regulation (such as Know Your Customer ("KYC") and Anti-Money Laundering regulatory requirements), or as required by other governmental authorities, or to comply with a subpoena or similar legal process or respond to a government request.
The Group will use your Personal Information, such as your name, home address, email address, telephone number etc., ourselves or by using our third party subcontractors for the purpose of providing you with promotional materials, concerning the Services as well as products, services, websites and applications which relate to: (i) other companies within the Group; (ii) White Label Brands; or (iii) Group's business partners and affiliates (collectively: “Marketing Affiliates”), which we believe may interest you.
We may also share and disclose Personal Information with our Marketing Affiliates for the purpose of providing you different marketing offers, which we, or our Marketing Affiliates, believe are relevant for you. Our Marketing Affiliates may use this Personal Information for different marketing techniques, such as direct email, post, SMS and telephone marketing purposes.
You may update your marketing preferences at any time through Customer Services (where available). When you choose to download Software pursuant to our Services, notification software may also be downloaded onto your device. This allows us to send notifications to you about our Services directly to your device, for example to inform you about new features, updates, service communications, offers and promotions.
By downloading such Software, You consent to receiving notifications. If You would prefer not to receive these notifications, You will need to manually uninstall the notification software from your device (for example by clicking the "what's this" link on a notification you receive and following the 'how to remove' instructions", or by following the applicable "Settings" and "Notification Centre" uninstall instructions on Your Access Device).
You may at any time decline receiving further marketing offers from us or from our business partners and marketing affiliates by contacting us at to firstname.lastname@example.org . Please note that even if you unsubscribe from our marketing mailing list, we may continue to send you service-related updates and notifications.
WITH WHOM WE SHARE INFORMATION?
We share Personal Information with any of the following recipients:
- White Label Brands, including any replacement service provider that the White Label Brand may engage to operate the White Label Brands (if applicable);
- Companies within the Group and other affiliated companies;
- Subcontractors and third party service providers, as well as their subcontractors, which by way of example include (but is not limited to) cloud computing companies, marketing affiliates, identity verification and fraud prevention services, and other data verifiers;
- Credit reporting agencies;
- Payment service providers, payment processors and banks;
- To any third parties who provide services in relation to the operation or promotion of the applicable In House Brand or the White Label Brands (if applicable);
- To any third parties who organize offline events or tournaments on behalf of or in conjunction with any companies within the Group;
- To hotels and flight companies (such as in the context of offline events and promotions);
- Auditors, contractors or advisers of any of the Group’s business processes;
- To any third parties who investigate, detect or prevent fraudulent or illegal activity (e.g. governmental authorities, police, banks and other investigatory organizations);
- Licensing authorities, governmental and regulatory bodies, in accordance with applicable laws and regulations; and
- Storing such information on our behalf, for example by using cloud computing service providers;
- Processing such information to assist us with our business operations (e.g. to process payments and your deposits; authenticate your access; auditing our operations; detect and prevent fraudulent or illegal activity; etc.);
- Performing research, technical diagnostics or analytics;
- Communicating targeted advertising, as well as promotional and informational materials, in accordance with our marketing policy (see below, under "Marketing"); and
TRANSFER OF INFORMATION
Since we operate globally, it may be necessary to transfer your Personal Information to countries outside the European Union. The data protection and other laws of these countries may not be as comprehensive as those in the European Union.
If you feel that your privacy was treated not in accordance with our policy, or if any person attempted to abuse the Services or acted in an inappropriate manner, please contact us directly at email@example.com .
THIRD PARTY TRACKING TECHNOLOGIES
When you visit or access our Services (for example when you visit our websites), we use (and authorize third parties to use) web beacons, cookies, pixels, scripts, tags and other technologies (" Tracking Technologies ").
The Tracking Technologies allow us to automatically collect information about you and your online behavior, as well as your device (for example your computer or mobile device), for different purposes, such as in order to enhance your navigation on our Services, improve our Services’ performance and customize your experience on our Services. We also use this information to collect statistics about the usage of our Services, perform analytics, deliver content which is tailored to your interests and administer services to our Users, advertisers, publishers, customers and partners.
THIRD PARTY SERVICES
You should always review their privacy practices carefully before providing Personal Information to such third parties.
You are knowingly and voluntarily assuming all risks of using any third-party websites, services or applications. You agree that we shall have no liability whatsoever with respect to such third party sites and your usage of them.
RETENTION OF PERSONAL INFORMATION
If you have registered with an account through our Services, the Group will retain your Personal Information during the period your account is active. In addition, the Group will retain your Personal Data for additional periods, to enable the Group to meet its legal obligations under applicable laws or regulations, such as the applicable gambling regulations, Know-Your-Customer and Anti-Money Laundering regulations.
In addition, the Group may retain your Personal Information for longer periods, provided that retaining such information is necessary for the Group’s legitimate interests, such as fraud prevention and record keeping.
If for any reason you wish to delete your Personal Information, please send us an e-mail to firstname.lastname@example.org , and we will make reasonable efforts to address your request.
You may contact us at any time by email, and request:
- To access or delete any Personal Information relating to you
- To change or update any Personal Information relating to you (for example, if you believe that your Personal Information is incorrect, you may ask to have it corrected or deleted). Note that you may also request that we will correct errors with regard to your Personal Information (except in cases where the information is required to be kept in its original format under any applicable laws and regulations);
- That we will restrict or cease any further use of your Personal Information;
- That we will provide the Personal Information you volunteered to us in a machine-readable format.
Please note that these rights are not absolute and requests are subject to any applicable legal requirements, including gambling regulations and other legal and ethical reporting or document retention obligations. We may also rectify, replenish or remove incomplete or inaccurate information, at any time and at our own discretion, in accordance with our internal policies.
HOW WE KEEP YOUR INFORMATION SECURED
We take great care in implementing and maintaining the security of the Services and your information. We have put in place appropriate physical and technological safeguards to help prevent unauthorized access, to maintain data security, and to use correctly the information we collect online. These safeguards vary based on the sensitivity of the information that we collect and store.
We employ industry standard procedures and controls to ensure the safety of our users’ information, such as:
- Secure network topology, which includes intrusion prevention and Firewall systems;
- Encrypted communication;
- Authentication and Access Control;
- External and Internal audit tests; etc.
Although we take reasonable steps to safeguard information, we cannot be responsible for the acts of those who gain unauthorized access or abuse the Services, and we make no warranty, express, implied or otherwise, that we will prevent such access.
HOW TO CONTACT US
If you have any general questions about the Services or the information that we collect about you and how we use it, please contact us via email or via the form below.
We will make an effort to reply within a reasonable timeframe. Please feel free to reach out to us at any time. If you are unsatisfied with our response, you can reach out to the applicable data protection supervisory authority.
When you visit or access our Services (such as websites or applications operated by us, or when you interact or engage with our content), we use (and authorize third parties to use) web beacons, cookies, pixel tags, scripts, tags, API and other tracking technologies (" Tracking Technologies ").
The Tracking Technologies allow us to automatically collect information about you and your online behavior, as well as your device (for example your computer or mobile device), in order to enhance your navigation on our Services, improve our Services performance and customize your experience on our Services. We also use this information to collect statistics about the usage of our Services, perform analytics, deliver content which is tailored to your interests and administer services to our Users, advertisers, publishers, customers and partners.
We also allow third parties to collect information about you through Tracking Technologies.
What are cookies?
Cookies are small text files (composed only of letters and numbers) that a web server places on your computer or mobile device when you visit a webpage. When used, the cookie can help make our Services more user-friendly, for example by remembering your language preferences and settings. You can find more information about cookies at www.allaboutcookies.org .
Storing Tracking Technologies
We store Tracking Technologies when you visit or access our Services (for example when you are visiting our websites) – these are called "First Party Tracking Technologies". In addition, Tracking Technologies are stored by other third parties (for example our analytics service providers, business partners and advertisers) who run content on our Services – these are called "Third Party Tracking Technologies".
Both types of Tracking Technologies may be stored either for the duration of your visit on our Services or for repeat visits.
What types of Tracking Technologies do we use?
There are five main types of Tracking Technologies:
Strictly necessary Tracking Technologies
These Tracking Technologies are essential to enable you to login, navigate around and use the features of our Services, or to provide a service requested by you (such as your username). We do not need to obtain your consent in order to use these Tracking Technologies. These Tracking Technologies can be used for security and integrity reasons - for example to detect violation of our policies and for support or security features.
Functionality Tracking Technologies
These Tracking Technologies allow our Services to remember choices you make (such as your language) and provide enhanced and personalized features. For example, these Tracking Technologies are used for authentication (to remember when you are logged-in) and support other features of our Services.
Performance Tracking Technologies
These Tracking Technologies collect information about your online activity (for example the duration of your visit on our Services), including behavioral data and content engagement metrics. These Tracking Technologies are used for analytics, research and to perform statistics (based on aggregated information).
Marketing or Advertising Tracking Technologies
These Tracking Technologies are used to deliver tailored offers and advertisements to you, based on your derived interests, as well as to perform email marketing campaigns. They can also be used to limit the number of times you see an advertisement as well as help measure the effectiveness of the advertising campaign. They are usually placed by our advertisers (for example advertising networks) and provide them insights about the people who see and interact with their ads, visit their websites or use their app.
Social media Tracking Technologies
Our website includes social media features, such as the Facebook "Like" or "Share" buttons. These features are either hosted by a third party or hosted directly on our Services. Your interactions with these features are governed by the privacy statement of the company providing these features.
|Analytics Cookies||First party Tracking Technology||
Performance Tracking Technologies
These Tracking Technologies are used to collect information regarding how you interact with the content on our Services, attribution purposes (for example, the referral URL), etc. We use the information to compile reports, calculate the revenues due to us and, help us improve the Services and to offer personalized products and content.
|Other cookies||First and Third party Tracking Technology||
Strictly necessary Tracking Technologies
These unlisted cookies might be in use on internal sections of the Services, in order to customize and simplify the user experience on the site by remembering choices you made and your log in credentials.
How to manage your cookie settings
Please note that we do not recognize or respond to automated browser signals regarding Tracking Technologies, including "Do Not Track" requests. However, there are various ways in which you can manage and control your cookie settings. Please remember that, by deleting or blocking cookies, some of the features of the Services may not work properly or as effectively.
Turning off cookies via your web browser
Most web browsers will provide you with some general information about cookies, enable you to see what cookies are stored on your device, allow you to delete them all or on an individual basis, and enable you to block or allow cookies for all websites or individually selected websites. You can also normally turn off third party cookies separately. Please note that the settings offered by a browser or device often only apply to that particular browser or device.
- Information about cookies is usually found in the "Help" section of the web browser. Below are some links to some commonly used web browsers:
Turning off third party cookies
You can turn off certain third party targeting/advertising cookies by visiting the following link: Network Advertising Initiative .
To protect us and any other users of the Site against fraud including use of stolen credit cards, or any other fraudulent or criminal activity (including any chargeback or other reversal of a payment) we may check your details against, and share Personal Data with other online gaming sites, banks, credit card companies and other fraud prevention agencies. In addition, money laundering legislation requires all financial institutions to collect and record Personal Data to confirm a customer’s identity and to report any transactions arousing suspicion.
PLAYER RELATIONSHIP MANAGEMENT (CRM) AND MARKETING MATERIALS
The Company Giggle Bingo reserves the right to process personal data for CRM purposes. Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If You follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before You submit any personal data to these websites. We also share and disclose certain Personal Data, such as your name, email address, telephone number, etc. (“Marketing Details”) with our Marketing Affiliates (including with other online gaming operators) for the purpose of providing You different marketing offers we or our Marketing Affiliates believe are relevant for You. Our Marketing Affiliates may use these Marketing Details for different marketing techniques, such as direct email, SMS and telephone marketing purposes. If You no longer wish to receive these marketing offers You can send us an email and we will remove you from our customer marketing lists and we will no longer share your Marketing Details with Marketing Affiliates. Please note, though, that you will continue to receive non-marketing offers from us (e.g. service-related updates). Additionally in order to stop receiving marketing offers from Marketing Affiliates who have received Your Marketing Details prior to you unsubscribing you will have to unsubscribe directly.
SECURITY OF PROCESSING
Your security as a customer is of the utmost importance to us. Online security measures such as passwords and account numbers are used when all transactions take place to ensure that no one can gain access to your financial or personal details. When you open an account at Giggle Bingo Online Casino, your details are fully encrypted by the strictest 128-bit SSL encryption for total security. When Personal Data is transferred over the Internet, we and our e-commerce partner use 128-Bit Secure Socket Layer Encryption Technology to ensure the security of all Personal Data. All commercial transactions at Giggle Bingo Online Casino are facilitated by Datacash Ltd, the internet’s premier e-cash merchant. They provide our Customers with safe and secure e-cash and play an active role in fraud prevention and detection. Their aim is to ensure the integrity of client’s accounts and safeguard payments made to you. Risk sentinel, advanced fraud-management software that protects Giggle Bingo Online Casino customers from online fraud, has been implemented to provide you with ongoing protection.
As we operate internationally, it may be necessary to transfer your Personal Data to other companies within our group or to parties with whom we have contracted for certain services to assist us in delivering our services to you. These parties may be located in countries outside the European Union. The data protection and other laws of these countries may not be as comprehensive as those in the European Union. If you choose to provide us with Personal Data, you expressly consent to us transferring that information to, and storing it on, servers located outside of the European Union - in these instances we will transfer and store your information in a safe, confidential and secure environment.
SALE OF THE COMPANY/DATABASE
Please also visit our rules, terms and conditions covering the use and limitations of liability governing the use of the Giggle Bingo Online Casino web site and software.
OTHER LINKED WEBSITES
RIGHT TO USE THE SOFTWARE
You are permitted to install and use the Software and all content derived from the Software in connection with the use of the websites in accordance with these Terms & Conditions. The Software allows You to use our gambling services available via the websites (the 'Services'). You may install the Software on a hard disk or other storage device and may make backup copies of the Software, provided that such backup copies are used only by You in connection with the Services through a computer of which You are the principal user. The Software's code, structure and organization are protected by intellectual property rights. You must not:
- copy, redistribute, publish, reverse engineer, decompile, disassemble, modify, translate or make any attempt to access the source code to create derivate works of the source code, or otherwise
- sell, assign, sublicense, transfer, distribute or lease the Software
- make the Software available to any third party through a computer network or otherwise
- export the Software to any country (whether by physical or electronic means)
- use the Software in a manner prohibited by applicable laws or regulations
You will be solely liable for any damage, costs or expenses arising out of or in connection with the commission of any Non-Permitted Uses.